We hope that you're enjoying using the features of this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs and use specially provided keyboard shortcuts in case you find it hard to use a mouse.

There are a number of keyboard shortcuts, or access keys, to help site users as detailed below.

• Alt + H Home
• Alt + 1 What are the facts?
• Alt + 2 What are my options?
• Alt + 3 Real life stories
• Alt + 4 Terms and Conditions
• Alt + 5 Accessibility Statement
• Alt + 6 Crown Copyright 2009
• Alt + 7 Privacy

The keyboard shortcuts are intended to help users who have difficulty in using a mouse. This web site uses the UK Government access key system.

Note: please keep in mind that there can be variations on how to enter the access keys depending on the browser your are using. Firefox, for example, uses the combination
Alt + Shift + Number

Windows 

Press the 'Alt' key and the relevant access key:

• If you are using Microsoft Internet Explorer version 4, Netscape Navigator version 6 or later, or Mozilla, then press 'Alt' and the relevant number/letter at the same time.
• If you are using Microsoft Internet Explorer version 5 or 6 then press 'Alt' and the relevant number/letter, then press the 'Enter' key.

Macintosh

Press the 'Ctr' key and the relevant access key and the relevant access key:

• If you are using Microsoft Internet Explorer version 4, Netscape version 6 or later, or Mozilla, then press 'Ctrl' and the relevant number/letter at the same time.
• If you are using Microsoft Internet Explorer version 5 or 6 then press 'Ctrl' and the relevant number/letter, then press the 'Enter' key.